Last updated: (April 22, 2016)
⦁ We can ship virtually to any address in the world
⦁ To keep things simple, we offer free shipping on all domestic shipments, within the continental United States
⦁ If there is a shipping charge (for expedited shipping, for example), we are not in business to “profit” from shipping; you are charged what we are charged
⦁ Our primary shipping service is FedEx Ground or FedEx Home Delivery, however this could change from time to time depending on the location and speed.
Processing Time
Your order will normally ship within 2-4 business days of receipt of your order.
Delivery Time
Our Free shipping method is either FedEx Ground (commercial addresses) or FedEx Home Delivery (residential addresses) and usually takes between 5-7 business days for cross-country delivery. We will provide a tracking number via email once the order has shipped so you that you can track the shipment from our facility to your location. We offer additional expedited services should you require faster delivery.
International Shipping
We are excited to be able to ship M(sqd) around the globe and have tried to make it as easy as possible. During the checkout process you are able to select your country from the drop down menu along with adding your address as normal. The website will give you a total that will include shipping and any additional fees such as duty/customs. You will then be prompted to accept the terms to process. All international shipments may take up to 6-7 weeks pending clearing customs for your country and you are solely responsible for shipment.
Return and Refund Policy
Thanks for shopping at www.m-sqd.com.
If you are not entirely satisfied with your purchase, we’re here to help.
Returns
You have 30 calendar days to return an item from the date you received it.
To be eligible for a return, your item must be unused and in the same condition that you received it.
Your item must be in the original packaging including the shipping box so that the item arrives back safely.
Your item needs to have the receipt or proof of purchase.
We only exchange goods if they are defective or damaged. In circumstances where you consider that a product is defect, you should promptly contact us at support@m-sqd.com with details of the product and the defect. Once the product is received, we will review and determine if the product is to be replaced.
Refund
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Contact Us
If you have any questions on how to return your item to us, contact us.
M(sqd) LLC,
6825 N 14th Dr.
Phoenix, AZ 85013
support@m-sqd.com
Items Not Eligible
Used or misused products
Sale Items
All sale items are final purchase
How To Return Your Item
Send an email to support@m-sqd.com with your name,
address, telephone and explain the reason for your return.
We will email you with detailed instructions for an easy return